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In The News

Will A Rebrand of Malaysia Airlines Help Turn It Around?
International Business Times, July 30, 2014

MH17 Crisis Response: Has Malaysia Airlines Learned From MH370 Disaster?
International Business Times, July 17, 2014

A Disastrous Void: Why The MH370 Public Response Failed
International Business Times, June 16, 2014

Mozilla's Brendan Eich: Persecutor Or Persecuted?
Forbes, April 4, 2014

Mozilla CEO Brendan Eich Steps Down
The Wall Street Journal, April 2, 2014

On the hot seat: GM's Barra deflects the hard questions.
Columbia Daily Tribune, April 2, 2014

Obamacare Damage-Control Teams Seek to Calm Complaints
Bloomberg, February 13, 2014

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Damage Control
Damage Control
Why Everything You Know About
Crisis Management is Wrong

by Eric Dezenhall and John Weber

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